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Frequently Asked Questions (FAQ)

Answers to your questions about booking hotels with ExploreHotel.

How do I find the best hotel deals on ExploreHotel?

Use our search bar on the homepage to enter your destination and travel dates. Our smart algorithms will then search thousands of offers from our partners to show you the best available prices and options. You can then further filter the results by price, rating, star category, and many other criteria to find your perfect accommodation.

Is using ExploreHotel free?

Yes, using our search and comparison features is completely free for you. If you make a booking with one of our partners (e.g., Booking.com) through our links, we may receive a small commission. This does not result in any additional costs for you – you pay the same price as if you were booking directly on the partner's site.

Where does the actual hotel booking take place?

When you find a suitable hotel deal on ExploreHotel and click on "Check availability" or "Go to offer", you will be redirected directly to the website of our respective partner (e.g., Booking.com). There, you can view all details and complete your booking securely and directly. ExploreHotel itself is not a booking platform, but your smart assistant for comparing hotel deals.

How can I change or cancel my hotel booking?

Since the booking is made directly with our partners, changes or cancellations must also be made directly through their website or customer service. You will find the exact cancellation policy and contact details in the booking confirmation you received from the respective provider. Please check these conditions carefully before booking.

Are the prices shown on ExploreHotel up to date?

We do our best to keep prices and availability as up-to-date as possible. This information is provided to us by our partners. However, since hotel prices and availability can change very dynamically, discrepancies may occur in rare cases. The final and binding price will always be shown to you on the provider's booking page before you complete your booking.

How are hotel reviews on ExploreHotel generated?

The hotel ratings, scores, and comments come directly from our partner platforms like Booking.com. These are based on verified reviews from real guests who have demonstrably stayed at the respective hotels, giving you an authentic assessment of the accommodation quality.

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